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Hendersons Auto Body Shops Durham NC Professional Car Painting in Durham NC Professional Prep Before Auto Painting in Durham NC

Body Shop Durham NC

Should I be forced to use an insurance company’s “preferred shop” or choose the Body Shop Durham NC locals prefer?


The Body Shop Durham NC Car Owners Rely Upon should be your first call.

First, it is your right to hire the Body Shop Durham NC Reviews have called “The Neighborhood Body Shop of Choice”.  It is not often that you have automobile accidents, so you may want more information about the claims process.  It will always be your personal choice who repairs your car, and no insurance company can make  you to choose their “preferred body shop in Durham NC “.

But is it a good idea to let an insurance company make you send your vehicle to their preferred shop for auto body repair?  Here is how a body shop Durham NC has on the list acquires the claim from the insurance company.

The Body Shop Asheville NC

The Body Shop Durham NC Depends Upon To Defend Your Rights

To become a “Preferred Shop” the body shop must start by signing a Direct Repair Agreement (link to agreement) with an insurance company.  The agreements can modify the basic relationships between the parties to an insurance-covered auto body repair claim.  Normally, an automobile owner will contract with the auto body repair facility of his or her choice to make repairs to their vehicle.

It is the role of the insurance company, either under the owner’s insurance policy or the under the policy of the at-fault driver,  to pay for the cost of making the repairs on behalf of the responsible party if the cost is within reasonable limits.   Please note that the insurance companies are not collision repair experts, and they will refuse any responsibility for the car repairs made by the auto repair facility.  The repair facility’s client is clearly the vehicle owner.  The power of choice is in the hands of the consumer.

The direct repair agreement often changes these relationships by stating  that the insurance company is hiring the repair facility to make repairs to the insured vehicle as specified and approved by the insurance company, following the mandated guidelines of  the insurance company .

Payment for auto body repairs is made directly to the car repair facility by the insurance companies.  Now who do you suppose  is actually the auto body shop’s customer?  Obviously both the insurance company and the  owner.  But who still controls the body shop repair (and technically refusing to take personal responsibility), and who has indeed lost the control?


You Can Depend Upon Henderson’s Auto Paint & Body Shop Durham NC to Fight For Your Rights

It is for this reason that Henderson’s Auto Paint & Body Shop declines to sign most insurance direct repair agreements.  Our customer is and always will be the main customer for us.  We work for the automobile owner only, and not the insurance companies.  We are preferred by our customers.  Please ask your neighbors who have had their cars repaired by our body shop.


Body Shop Durham NC

Contact Us

Henderson's Auto Paint Body Shop & Towing

701 North Mangum St.
Durham, NC 27701

(919) 688-1976

Call (919) 688-1976 and we can send a TOW TRUCK to get your car off the highway, with "NO OUT-OF POCKET-EXPENSE" to you. We will bill your insurance for the towing.